Working as a Customer Service Representative (French & English), We Offer:

Competitive salary

Amazing career growth opportunities

Work on-site at our brand-new office in Maadi, Cairo

Working as a Customer Service Representative (French & English), You Will:

Provide quick, accurate, and friendly service to customers via phone, email, or chat

Meet and exceed customer service metrics such as customer satisfaction, resolution time, and

quality assurance

Take ownership and responsibility to get tasks and contacts completed on time and follow up

with customers as needed

Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team

performance metrics

Working as a Customer Service Representative (French & English), You Have:

Outstanding written and oral communication skills in English along with French

Ability to navigate through computer programs and email with ease

Excellent interpersonal skills, being capable of empathizing, communicating, and resolving

conflicts in an assertive way

Understanding scenarios, making decisions, and suggesting appropriate answers/solutions

according to available resources

Ability to understand and share the feelings of customers and provide them with a positive and

supportive experience

Adaptable, flexible, approachable, and collaborative towards team goals and interests

High school diploma or equivalent required

Must have at least six months of customer service experience or equivalent.

Candidates with the proficiency of B2 level in English & C1 Level in French are eligible for this

profile

Candidate must be flexible working from the office

Candidate must be flexible to work as per business requirement

Should be flexible to work in rotational shifts and week Offs.