CS Trainer | Intouch CX Q224

NOK Human Capital is hiring " CS Trainer" for IntouchCX, a global BPO leader in customer support industry.

About The Job :

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. 

 

As Training Facilitator, You Will…  

• Provide training to new and existing employees  

• Develop and deliver training plans and curriculum to classes of up to 25 people  

• Develop and utilize a variety of creative teaching techniques  

• Develops and administers knowledge assessment testing  

• Assist with QA monitoring, feedback and coaching  

• Maintain up-to-date reporting on training progress, effectiveness and improvements  

• Stay informed of current client products and services  

• Interact with partners, ensuring they understand the training environment, successes and opportunities for development  

• Manage new Trainers and Training Facilitators 

• International Travel is Required  

As CS Trainer , You Have…  

• BS/BA in Education or Business Administration or equivalent work experience preferred  

• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum  

• 3+ years previous contact center experience preferred  

• Experience in customer service training  

• Experience in coaching and mentoring  

• Knowledge of existing and emerging training methods and tools  

• Knowledge of call center systems, ACD/IVR and performance statistics  

• Strong verbal and written communication skills, including presentation skills  

• Strong analytical and problem solving skills  

• Ability to build rapport with clients and interact with team members at various position levels  

• Ability to multitask effectively and work in a fast paced environment  

• Ability to develop employees through positive motivation  

• Ability to adapt to change and innovation  

• Ability to potentially travel  

• Skills in MS Office programs (Word, Excel and PowerPoint) •  

• Valid travel documents for international travel  

 

If you match the above criteria, send your CV to resume@nokhc.net mentioning " CS Trainer" in the subject line