CS Agents - Noon | Q224

NOK is currently hiring for a well-known ecommerce company.

Handle incoming chats, telephone contacts, and solve them in a timely manner and efficient manner

Working Hours are 8 productive Hours + 1 Hr Of break (Total 9 Hrs.) with Rotational Shifts and OFFs (During Ramadan the daily required HRS of work will vary which will be communicated later)

For Permanent profiles preferably tenured (No undergraduates to be hired)

Medical Insurance to be covered by the company as per Noon medical Insurance policy.

Post 6 months noon might recommend for transfer employee to noon( No additional fee will be incurred on us for this movement)

Annual leave, Sick, and Maternity as per Egyptian labor law

Social insurance Coverage with the maximum ceiling according to the gross salaries as per law

REQUIREMENT:

Experience of working in inbound calls/chats in E-commerce, Quick Commerce and or FMCG

1-3 years of relevant experience preferably

Structured case writing

Strong problem-solving, communication and team player

Fluent in English and Arabic

Ability to work in a fast-paced environment

Working Hours are 8 productive Hours + 1 Hr Of break (Total 9 Hrs.) with Rotational Shifts and OFFs (During Ramadan the daily required HRS of work will vary which will be communicated later)

Medical Insurance and Social insurance Provided

Transportation provided