Are you ready to take the next step in your Technical career? NOK HC, a trusted leader in HR solutions, is excited to present an incredible opportunity on behalf of one of our esteemed clients. We're dedicated to matching exceptional talent with outstanding organizations, and this could be your chance to shine!

About the Client

Our client is a prominent player in the green mobility and logistics industry, known for their commitment to sustainability, innovation, and customer satisfaction. They are dedicated to providing seamless service experiences through technology-driven solutions and are looking for talented professionals to join their team.

Job Title

Technical Support

Job Summary

Our client, a leading company in the green logistics industry based in Giza, is recognized for its excellence in tech-integrated operations. They are seeking a Technical Support Specialist to ensure the smooth functionality of their digital booking and scheduling systems. This role bridges the gap between users, operations, and development teams to drive a flawless customer experience.

Job Responsibilities

• Manage the functionality of the booking and scheduling system on the website and app.
• Provide real-time technical support for customer or employee issues (e.g., login problems, booking failures, payment errors).
• Monitor system performance, user flow, and platform uptime.
• Test new features and assist in rolling out updates and bug fixes.
• Liaise with development teams to report and follow up on technical issues.
• Ensure shift schedules, service zones, and trolley availability are correctly reflected in the system.
• Troubleshoot and resolve minor issues; escalate complex cases appropriately.
• Create and maintain user guides, FAQs, and help documents for staff and customers.
• Track user complaints and analyze trends to propose long-term solutions.
• Coordinate between Operations and Tech teams for workflow improvement.

Key Requirements

• Education: Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
• Experience: Experience working with booking platforms, CMS (e.g., WordPress), or mobile app backend.
• Skills: Familiarity with scheduling logic and field service systems is a plus.
• Basic understanding of APIs, databases, and server-side errors.
• Excellent communication skills for cross-functional collaboration.
• Strong problem-solving skills with a proactive, hands-on approach.
• Fluent in English and Arabic (preferred for support communication).

Work Benefits

• Competitive salary
• Health insurance (medical, dental, vision)
• Professional development opportunities
• Flexible work arrangements