Community manager 2 Q424

NOKHC is hiring Community Manager (for Weekends & Holidays only) for one of the biggest media & advertising agencies originally located in France.

Job Description:

·Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints.

·Engage with and respond to users within agreed client SLA via Arabic and English responses.

·Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required.

·Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner.

·Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts).

· Translate content in both Arabic and English.

· Stay up to date on current platform updates and publishing features.

Requirements:

· Bachelor's degree in communication, journalism, business, or any related field.

· Flexibility with working during weekends & Islamic Holidays.

1-2 years of experience in KSA agencies.

·Excellent-Fluent written and verbal communication skills in Arabic and English.

·Moderate knowledge of the different social media post formats.

· Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal.

Kindly send your updated resume at resume@nokhc.net, mentioning Community Manager in the subject line.