CS Agent - Italian Speaker | Intouch CX Q224

NOK Human Capital is hiring "Customer Service Agents - Web Chat & Email (Italian)" for IntouchCX, a global BPO leader in customer support industry.

Job Description:

1) Respond to customer-submitted inquiries in a timely manner vie Emails & chats

2) Queue-based, typing work will account for approximately 90% of the role.

3) Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time.

4) Troubleshoot and guide customers through questions and issues with their Account, Billing, Domains, Google Workspace and other inquiries

5) Independently meet targets across Quality, Productivity and Customer Satisfaction, in any channel.

Job Requirements:

1) High school diploma or Bachelor Degree.

2) Excellent language skills, especially written, in the Italian language

3) Customer-facing experience required in a similar role (online support preferred, retail, hospitality, etc).

If you match the above criteria, send your resume to Resume@nokhc.net mentioning "Italian" in subject line.