About the Client

Our client is a leading company in the Information Technology & Services industry, recognized for delivering innovative Microsoft business solutions and helping organizations optimize their operations through digital transformation. They are seeking a motivated professional to join their growing team.

Job Title

Junior D365 Functional & Technical Support Consultant

Job Summary

Our client is a leading company in the Information Technology & Services industry based in Egypt, recognized for delivering Microsoft Dynamics 365 solutions to clients across various industries. They are looking for a Junior D365 Functional & Technical Support Consultant to provide functional and technical support, assist with system configuration, troubleshoot issues, and ensure the smooth operation of Microsoft Dynamics 365 applications.

Job Responsibilities

• Provide first-line functional and technical support for Microsoft Dynamics 365 users.
• Troubleshoot, diagnose, and resolve system issues in a timely manner.
• Assist in configuring and customizing Dynamics 365 modules based on business requirements.
• Support system testing, upgrades, and implementation activities.
• Collaborate with functional consultants, developers, and business users to resolve incidents and improve system performance.
• Document support cases, technical solutions, and system changes.
• Deliver end-user training and assist with user adoption when required.
• Escalate complex technical issues to senior consultants or development teams.

Key Requirements

Education

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Informatics, or a related field.

Experience

• 0–2 years of experience in Microsoft Dynamics 365, ERP/CRM support, or a related IT support role.
• Fresh graduates with relevant internships or Microsoft Dynamics exposure are encouraged to apply.

Skills

• Basic understanding of Microsoft Dynamics 365 (ERP or CRM modules).
• Knowledge of SQL, Microsoft Power Platform, or C# is an advantage.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Ability to work collaboratively within a team.
• Willingness to learn new technologies and business processes.

Certifications

• Microsoft Dynamics 365 Fundamentals (MB-910 or MB-920) is a plus.
• Microsoft Power Platform Fundamentals (PL-900) is an advantage.

Job Conditions

Location: Egypt

Work Mode: On-site / Hybrid (depending on business requirements)