Key Responsibilities

• Serve as the main point of contact for expatriate clients and their families

• Manage end-to-end relocation support including housing arrangements, school admissions, and settling-in services

• Coordinate with vendors, service providers, and internal teams to ensure high-quality service delivery

• Understand client needs and provide tailored solutions to enhance their relocation experience

• Handle client requests, inquiries, and escalations in a timely and professional manner

• Maintain strong relationships with schools, real estate agents, and relocation partners

• Ensure compliance with company standards and service level agreements

• Track cases, maintain accurate records, and provide regular status updates

• Continuously identify opportunities to improve the expatriate experience
  
  
  

Requirements

• Bachelor's degree in business administration, HR, or a related field

• 2–5 years of experience in account management, relocation services, HR, or client servicing

• Strong knowledge of expatriate services (housing, schooling, relocation processes) is a plus

• Excellent communication and relationship-building skills

• Strong organizational and multitasking abilities

• Problem-solving mindset with a client-first approach

• Fluency in English