# **About the Client**

Our client is a leading organization operating in the construction and engineering technology sector, committed to leveraging Autodesk Construction Cloud solutions to improve project collaboration, document management, field operations, and digital construction workflows. They are seeking an **experienced BIM360/ACC Support Consultant** to provide comprehensive technical support, platform administration, user management, and training across Autodesk BIM 360 and Autodesk Construction Cloud (ACC) environments.

# **Job Title**

**BIM360/ACC Support Consultant**

# **Job Summary**

Our client is seeking an experienced and customer-focused **BIM360/ACC Support Consultant** to serve as a primary point of contact for internal and external stakeholders requiring technical support and administration of Autodesk BIM 360 and Autodesk Construction Cloud platforms.

The successful candidate will provide end-to-end support, troubleshoot technical issues, manage users and permissions, configure projects, support platform adoption, deliver training, and contribute to process improvements and automation. The role requires strong technical knowledge of BIM360/ACC, excellent communication skills, and the ability to translate complex technical concepts into practical solutions for both technical and non-technical users.

# **Key Responsibilities**

### **Customer Support & Issue Resolution**

* Respond to customer requests from initiation through complete resolution via email, web forms, chat, and internal ticketing systems.

* Resolve standard support cases using established procedures, templates, FAQs, and knowledge-base resources.

* Perform initial technical analysis of support tickets using available logs, database queries, diagnostic tools, and troubleshooting techniques.

* Accurately document customer interactions, troubleshooting activities, resolutions, and follow-up actions.

* Maintain and update knowledge-base articles, FAQs, support documentation, and technical workarounds.

* Reproduce reported product issues by testing different scenarios and, where appropriate, impersonating users to identify the root cause.

* Document clear and reproducible steps for technical escalations.

* Communicate product feedback, feature requests, recurring issues, and effective workarounds to relevant teams.

### **BIM360/ACC Platform Administration**

* Provide expert administration and technical support across Autodesk BIM 360 and Autodesk Construction Cloud (ACC).

* Support major platform modules including **Document Management, Project Management, Design Collaboration, Model Coordination, Field Management, and Project Admin**.

* Create and configure projects according to established organizational standards.

* Manage project users, roles, permissions, access requests, account reactivations, and permission modifications.

* Create and manage Autodesk accounts for internal and external users.

* Perform user onboarding and bulk user management using available administrative tools and APIs.

* Configure project templates, folder structures, permissions, workflows, and project-level settings.

* Set up review workflows, issues management, checklists, and appropriate access controls.

* Ensure project configurations support effective collaboration and comply with organizational standards.

* Troubleshoot access, authentication, permissions, and configuration-related issues.

* Demonstrate a strong understanding of ACC/BIM360 architecture, authentication systems, role hierarchies, permission inheritance, and module dependencies.

### **Training & Knowledge Transfer**

* Conduct BIM Essentials training sessions and Project Admin certification programs for internal teams.

* Deliver training through live sessions, recorded materials, documentation, and other digital formats.

* Educate customers and project teams on effective BIM360/ACC platform usage in accordance with organizational guidelines.

* Host regular office hours and Q&A sessions to support users and encourage platform adoption.

* Create and maintain training materials, user guides, FAQs, and video tutorials in collaboration with subject matter experts.

* Provide knowledge transfer to project teams and internal support teams.

### **Stakeholder Management**

* Act as a key point of contact for BIM360/ACC-related support and administration requests.

* Coordinate with BIM Technology Administrators across regions to promote consistency, standardization, and knowledge sharing.

* Work closely with project execution teams, construction managers, operations, engineering teams, and other stakeholders.

* Communicate technical information clearly to both technical and non-technical audiences.

* Escalate critical or complex issues according to established support procedures and service-level requirements.

### **Process Improvement & Documentation**

* Develop and maintain Standard Operating Procedures (SOPs) covering user management, project setup, platform administration, and support workflows.

* Document best practices, lessons learned, technical solutions, and troubleshooting procedures.

* Identify opportunities to improve support processes, platform adoption, automation, and operational efficiency.

* Contribute recommendations for product, service, and internal process improvements.

* Identify opportunities to automate repetitive administrative and user-management activities.

* Generate platform usage reports and adoption metrics for management review.

* Track SLA compliance, ticket volumes, resolution times, and support performance metrics.

* Maintain accurate contact lists, project documentation, resource directories, and administrative records.

# **Qualifications**

### **Education**

* Bachelor's degree in Computer Science, Information Technology, Engineering, Construction Management, Architecture, BIM, or a related field is preferred.

### **Experience**

* **2+ years** of experience in customer support, technical support, application support, or platform administration.

* Experience in construction technology, BIM, SaaS platforms, or Autodesk solutions is highly preferred.

* Hands-on experience administering and supporting **Autodesk BIM 360 and Autodesk Construction Cloud (ACC)**.

* Experience troubleshooting technical issues remotely using ticketing systems, diagnostic tools, logs, and remote-support solutions.

* Experience managing users, projects, roles, permissions, workflows, and configurations within BIM360/ACC environments.

# **Required Skills**

* Expert knowledge of **Autodesk BIM360/ACC**, including:

* Document Management

* Project Management

* Design Collaboration

* Model Coordination

* Field Management

* Project Administration

* Strong understanding of BIM360/ACC user management, authentication, permissions, role hierarchy, and permission inheritance.

* Experience with project setup, folder configuration, workflows, issues, checklists, and project permissions.

* Strong troubleshooting and root-cause analysis skills.

* Proficiency in **Microsoft Excel**, including PivotTables, Power Pivot, and data-analysis functions.

* Knowledge of **CSV and XML** data formats and import/export operations.

* Familiarity with APIs, integrations, and bulk user-management tools.

* Strong experience with ticketing and case-management systems.

* Excellent written and verbal communication skills in **English**.

* Ability to explain technical concepts clearly to non-technical users.

* Strong customer-service orientation, patience, and professionalism.

* Ability to manage multiple priorities while maintaining accurate documentation.

* Strong analytical, problem-solving, and decision-making skills.

* Ability to work independently and adapt existing solutions to new technical scenarios.

* Curiosity and willingness to continuously explore new BIM360/ACC capabilities and technologies.

# **Preferred Qualifications**

* Understanding of **ISO 19650** principles and BIM standards implementation.

* Experience with bulk user-management tools and scripting for automation.

* Familiarity with Autodesk APIs and integration capabilities.

* Knowledge of project management methodologies and construction delivery processes.

* Experience supporting international or multi-region project teams.

* Proficiency in additional languages, particularly **Spanish, French, German**, or other languages relevant to international operations.

* Experience developing automation solutions for repetitive platform administration tasks.

# **Software / Programs / Tools**

* Autodesk Construction Cloud (ACC)

* Autodesk BIM 360

* Microsoft Excel

* CSV / XML

* APIs & Integration Tools

* AI / Automation Tools

* Ticketing & Remote Support Systems

# **Job Details**

* **Job Title:** BIM360/ACC Support Consultant

* **Employment Type:** Contractor

* **Experience Level:** Mid-Level

* **Required Experience:** 2+ years

* **Technical Assessment:** No

* **Urgency:** High

* **Work Mode:** To be determined

* **Industry:** Construction / Engineering / BIM / Digital Construction

* **Primary Technology:** Autodesk Construction Cloud (ACC) / BIM 360