Customer Service Representative – WVG Group

Location: Al-Zeini Maadi Tower, Maadi

Employment Type: Full-time, On-site

Working Hours: 10:00 AM – 6:00 PM (Fixed Shift)

Key Responsibilities

Respond to customer inquiries via phone calls, WhatsApp, email, and social media platforms.

Provide accurate information regarding visa procedures, requirements, company services, and travel-related inquiries.

Assist customers in understanding visa application requirements and required documentation.

Follow up with clients throughout the service process and provide regular updates.

Handle customer complaints professionally and ensure timely resolution.

Coordinate with Visa Consultants and other departments to ensure smooth customer service delivery.

Maintain accurate records of customer interactions and requests in the company system.

Ensure a high level of customer satisfaction and service quality.

Support sales and operations teams when needed.

Stay updated on visa regulations, company services, and travel requirements.

Escalate complex cases or customer concerns to the appropriate department.

Build positive relationships with customers and maintain a professional company image.

Requirements

Minimum 2 years of experience in Customer Service, Telesales, Sales, Lead Generation, or Client Relations.

Experience in the tourism, travel, visa, or immigration industry is a plus.

Bachelor's degree in Business Administration, Marketing, Tourism, Hospitality, or a related field.

English proficiency: B2 level or above.

Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Strong communication, problem-solving, and customer-handling skills.

Ability to manage multiple customer inquiries while maintaining service quality.

Customer-focused mindset with strong attention to detail.