NOK Human Capital is hiring Operations Manager on behalf of a well-established company operating in the tourism, travel, and visa consultancy industry, known for providing professional visa processing and travel advisory services to clients. 
Job Purpose:

Oversee and manage the daily operations of the tourism and visa services department.

Key Responsibilities:

• Supervise daily operations of visa consultants and support staff
• Ensure smooth processing of all visa applications and travel services
• Oversee client consultation processes and ensure high-quality, professional handling of client requests
• Improve internal workflows, reduce processing delays, and standardize documentation and application procedures
• Maintain communication with embassies, consulates, and visa centers; handle escalated cases and complex visa situations
• Lead, guide, and monitor visa consultants and coordinators; assign tasks and ensure deadlines are met
• Track KPIs for consultants and operational performance, and prepare operational reports for management

Requirements:

- Bachelor's degree in Business Administration, Marketing, Sales, or related field

- 2–5 years of experience in Tourism / Travel / Visa Consultancy / Management

- Tourism-hospitality certification is a plus

- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

- God command of English (B2 level)

Work Details:

- Location: Maadi, Cairo (On-site)

- Working Hours: 10:00 AM – 6:00 PM

- Full-time | 2 days off