1. Team Leader — Santo Domingo, Dominican Republic Role summary Lead a team of conversion and retention agents for a regulated brokerage, ensuring compliance, performance, coaching and operational excellence.

Key responsibilities

• Supervise daily operations: targets, schedules, QA, coaching, and 1:1 performance management.
• Ensure strict compliance with KYC/AML, responsible trading, and regulatory procedures; liaise with compliance and risk teams.
• Drive KPI achievement (funded accounts, trading volume, retention, NPS), analyze metrics and implement improvements.
• Handle escalations involving margin calls, account disputes, withdrawals, and suspicious activity.

Qualifications

• 3–5 years supervisory experience in a regulated brokerage or trading contact center (FX/CFD/crypto) with managerial track record.
• Fluent Spanish or Portuguese; strong English.
• Deep knowledge of trading platforms (MT4/MT5/proprietary), payments, KYC/AML, and regulatory requirements.
• Leadership, reporting, WFM and QA experience.

Compensation & benefits

• Competitive salary + team/individual performance bonus.
• Travel ticket allowance: $200.
• Rent support: $450/month for 3 months.
• Local benefits, leadership training, and career progression.