Description:
Team Leader — Santo Domingo, Dominican Republic Role summary Lead a team of conversion and retention agents for a regulated brokerage, ensuring compliance, performance, coaching and operational excellence. Key responsibilities Supervise daily operations: targets, schedules, QA, coaching, and 1:1 performance management. Ensure strict compliance with KYC/AML, responsible trading, and regulatory procedures; liaise with compliance and risk teams. Drive KPI achievement (funded accounts, trading volume, retention, NPS), analyze metrics and implement …