Responsible for managing accounts receivable, focusing on the collection of outstanding payments from customers or clients. This role involves maintaining accurate and up-to-date records of customer transactions, obtaining signed invoices, and sending statements detailing outstanding balances. The role requires communicating with customers to follow up on overdue payments and collaborating with internal departments to resolve any issues affecting payment collection.

Key responsibilities

• Maintain accurate and up-to-date records of customer accounts, including contact information, payment terms, and outstanding balances.
• Proactively contact customers via phone, email, or other channels to follow up on overdue payments and resolve outstanding issues.
• Investigate and resolve billing discrepancies or disputes, coordinating with internal teams when necessary.
• Monitor and analyse accounts receivable ageing reports to identify delinquent accounts and prioritise collection efforts.
• Develop and implement strategies to improve the collection process and reduce overdue accounts.
• Negotiate payment arrangements or alternative solutions for customers facing financial difficulties while protecting company interests.
• Prepare regular reports on debtors status, collection efforts, and key metrics for management review.
• Stay up to date with industry best practices and regulations related to debt collection and accounts receivable management.
• Collaborate with sales and customer service teams to ensure accurate communication regarding payment terms and outstanding invoices.
• Utilise financial software and tools to record and track all customer interactions.
• Provide professional customer service by addressing billing, payment, and account discrepancy queries.
• Generate and distribute statements and invoices, ensuring accuracy in financial transactions.
• Maintain positive and professional relationships with customers while emphasising the importance of timely payments.

Requirements

• Diploma in Accounting or Financial Management.
• 3–5 years finance experience with exposure to:
• Debtors and creditors processing
• Cashbook and bank reconciliations
• General ledger processing and monthly journals

• Strong understanding of accounting fundamentals.
• High proficiency in MS Excel and MS Office.
• Experience with accounting systems.
• Strong numerical accuracy and attention to detail.
• Ability to interpret financial data and provide clear commentary.

Personal / Behavioural Requirements

• Deadline-driven with good prioritisation skills.
• Able to work independently and as part of a team.
• Professional communication skills with internal and external stakeholders.
• Reliable, discreet, and trustworthy with confidential information.
• Proactive problem solver with a willingness to learn.