The Business Analyst acts as a bridge between business needs and technology solutions, ensuring processes and requirements align with organizational objectives. This role involves analysing business processes, identifying areas for improvement, gathering requirements, and supporting implementation of improvements. Additionally, the BA provides PMO-aligned support by facilitating documentation of policies and SOPs using approved templates, ensuring alignment with business requirements.

Responsibilities

• Conduct thorough analysis of current business processes and identify areas for improvement.
• Analyse data to assess trends, identify risks, and support decision-making.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Develop and maintain detailed process maps, workflows, and documentation using standards such as BPMN 2.0.
• Perform gap analysis between current processes and desired outcomes and recommend solutions.
• Facilitate workshops and meetings to elicit requirements and align stakeholders.
• Work closely with cross-functional teams to support successful implementation of approved process changes.
• Assist with system integration testing (SIT) and user acceptance testing (UAT), maintaining requirements traceability throughout the project lifecycle.
• Conduct regular reviews of processes to identify potential issues and make recommendations for improvement.
• Communicate effectively with stakeholders to provide updates and gather feedback on process changes.
• Identify policy-related gaps during process development and recommend changes for inclusion in draft policy documents.
• Act as the scribe for policy and SOP documents using approved templates and facilitate completion with process owners.
• Ensure SOPs and policy drafts align with documented business requirements and organizational standards.
• Develop process prototypes and lightweight applications.
• Support change management activities by providing input for training materials and user documentation.
• Stay up to date with industry trends and best practices to continuously improve business processes.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience as a Business Analyst or similar role (minimum 5 years for mid-senior level).
• Familiarity with BPMN 2.0 and process modelling tools (Visio, SIPOC).
• Familiarity with AI and no-code/low-code tools for prototype development (Smartsheet, Base 44).
• Experience with requirements management tools and methodologies.
• Knowledge of project management principles (certification advantageous).
• PMI-PBA certification advantageous.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to facilitate work sessions and engage stakeholders effectively.
• Attention to detail and ability to manage multiple priorities simultaneously.
• Ability to work independently and collaboratively in a team environment.
• Experience with process modelling and documentation tools.
• Ability to perform change impact analysis and provide PMO support for documentation.