We are seeking a skilled Customer Support Technician to provide technical assistance, troubleshooting, and maintenance support for our range of stone crushers and conveyor systems. This role involves on-site support, remote troubleshooting, and training customers on equipment usage.

Key Responsibilities:

• Provide technical support for stone crushers and conveyor systems, diagnosing and resolving mechanical, electrical, and hydraulic issues.
• Perform on-site inspections, repairs, and maintenance to ensure optimal equipment performance.
• Offer remote troubleshooting assistance and guide customers through problem resolution.
• Conduct training sessions for customers on proper equipment operation, maintenance, and safety procedures.
• Collaborate with the sales and engineering teams to recommend equipment upgrades and spare parts.
• Document service visits, issue reports, and provide feedback for product improvement.
• Ensure compliance with safety regulations and industry best practices.

Requirements:

• Technical diploma/degree in Mechanical, Electrical, or Industrial Engineering (or relevant experience).
• Experience in heavy machinery maintenance and support, preferably in stone crushers, conveyor systems, or related equipment.
• Strong knowledge of hydraulics, pneumatics, and mechanical systems.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent problem-solving and customer service skills.
• Willingness to travel frequently for on-site support.
• A valid drivers license.