Responsibilities

Leasing Administration

• Ensure accurate leasing administration, billing and timely processing of receipts/refunds:
• Maintain tenant files.
• Ensure billing corresponds to lease.
• Allocate tenant receipts.
• Investigate all un-allocated receipts and clear against tenant accounts.
• Process corrections of misallocations and unidentified receipts on a daily basis.
• Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times.
• Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
• Ad-hoc invoicing
• Manage processing of refunds when required.

Customer Liaison

Proactively manages tenant collections & ensures excellent customer service is delivered:

• Maintain good relationships with all tenants in portfolio.
• Collection of monthly rental due for portfolio
• Reconciling of accounts
• Following-up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
• Ensure that queries on any outstanding balances and/or other issues are attended to by the relevant team leader and follow-up on balance of payment where required.
• Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
• Handling of tenant queries/complaints ensuring customer service SLAs are always adhered to.
• Effective relationship management ensuring that accounts are paid on time.

Accounts Payable Administration

Ensures accurate accounts payable and cashbook processing for portfolio:

• Reconciles processed work by verifying entries and comparing system reports to balances.
• Record account expenses by cost centre and invoice details.
• Ensuring all vendor paperwork and accounts are up to date.
• Maintain accounts by verifying and posting account transactions.
• Full cashbook function including:
• Reconciliations between bank and ledger balances.
• Review cashbook to ensure there are no duplicated items.
• Following-up and clearing of reconciling items.

Requirements

• Grade 12
• Diploma Accounting/finance advantageous
• 2-3 years in a similar role
• Intermediate Excel skills
• Property experience advantageous
• Collections experience advantageous
• SAGE experience advantageous

Skills

• Ability to work as part of a team
• Friendly, helpful, and service orientated
• Excellent communication skills, written and verbal
• Client management skills
• Planning, organizing and time management
• Deadline driven and achievement orientated
• Ability to work under pressure to tight deadline
• Problem-solving and critical thinking