Key Responsibilities:

• Assist in managing day-to-day store operations, ensuring smooth workflow and efficiency.
• Supervise and motivate staff to meet performance goals and provide excellent customer service.
• Monitor sales performance and implement strategies to achieve targets.
• Ensure stock levels are maintained, manage inventory, and oversee stock replenishment.
• Maintain store cleanliness, merchandising, and compliance with company standards.
• Handle customer inquiries, complaints, and escalations in a professional manner.
• Assist in staff training, scheduling, and performance management.
• Ensure compliance with company policies, health and safety regulations, and financial controls.
• Support marketing initiatives and promotions to drive store traffic and sales.
• Perform cash-up and banking duties as required.

Requirements:

• Experience: Minimum 2-3 years of retail management or supervisory experience.
• Education: Matric (Grade 12) required; retail or business management qualification is advantageous.

Skills:

• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Proficiency in stock control and cash handling.
• Problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and handle pressure.

Other: Flexibility to work retail hours, weekends, and public holidays as required