We are an innovative, vertically integrated connectivity service provider delivering high-speed fibre internet to residents of large residential buildings and multi-dwelling units in major metropolitan cities across South Africa. We are seeking a Junior Network Engineer/Technician to join our team, working under the guidance of our two senior engineers, Chris and Kyle, based in Rise. This role is designed to handle day-to-day network support tickets, with a focus on after-hours and weekend support. The ideal candidate is bright, motivated, and eager to learn, with potential for growth into a more senior network position over time.

Key Responsibilities

• Handle and resolve day-to-day network support tickets, particularly during after-hours and weekend shifts.
• Assist in configuring and maintaining network equipment, including routers, switches, and wireless devices, under the guidance of senior engineers.
• Troubleshoot basic network issues, escalating complex problems to senior engineers when necessary.
• Monitor network performance and report anomalies to the team.
• Provide excellent customer service and communicate effectively with clients and internal teams.
• Document ticket resolutions and maintain accurate records of network activities.
• Participate in training sessions with senior engineers to develop skills in network design, implementation, and maintenance.
• Stay available and responsive during assigned working hours to ensure seamless support.

Working Hours

• Weekdays: 3 days per week, 2:00 PM 10:00 PM
• Weekends: Saturday and Sunday, 9:00 AM 3:00 PM.
• Flexible arrangement with some office time required but primarily remote as long as availability is maintained during assigned hours.

Qualifications

• Basic experience in networking (e.g., familiarity with routers, switches, or wireless systems).
• Computer literacy and comfort with technical tools and software.
• Strong interpersonal skills and ability to communicate effectively with team members and clients.
• Eagerness to learn and grow under the mentorship of senior engineers.
• High school diploma or equivalent; a relevant diploma or certification in IT or networking is a plus but not required.
• Valid drivers license and reliable transportation may be required for occasional on-site visits.

Preferred Skills

• Familiarity with Mikrotik equipment or other networking hardware (e.g., Cisco, Ubiquiti).
• Basic understanding of networking protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with customer service or helpdesk environments.
• Interest in pursuing certifications such as Mikrotik Certified Network Associate (MTCNA) in the future.