Junior Dealer Consultant

Overview:

The purpose of the Junior Dealer Consultant is to act as a good brand ambassador to grow the AA Warranties market share by initiating, building and maintaining mutually beneficial business relationships with motor dealers, increasing the number of supporting dealers and taking responsibility for stakeholder interactions throughout the process from sales to claims.

Qualification:

• Matric

Experience and skills:

• Prior experience in a B2B relationship management role is an advantage.
• Prior knowledge and understanding of the dealer space and the various players within the industry is an advantage.
• A strong bias for sales and relationship management.

Key Responsibilities:

• Prospect for motor dealers in your area of responsibility with the goal of initiating, building and maintaining mutually beneficial business relationships with these dealers.
• Generate new sales with each dealer account and drive growth in sales volumes by assisting dealers to become more effective at selling VAPS and insurance.
• Drive area sales and profit plans to budgeted targets through successful leadership, organisational plans, customer service, and outstanding execution of all field operations strategies, consistently across all dealerships.
• Maintain strong relationships with existing dealers and seek new potential clients.
• Negotiate contracts with clients and establish a timeline of performance.
• Collaborate with sales team to maximize profit by upselling or cross-selling.
• Maintain in-depth product knowledge and educate customers about our products.
• Maintain in-depth knowledge of competitor products that are prevalent in your area of responsibility.
• Maintain an understanding of the claims process and train the associated workshops on our claims processes and procedures.
• Understand and manage business by effectively using sales reports, assessing departmental results, and developing
  specific actions directly related to business development
  and growth consistently across all dealerships.
• Seek feedback from our customers by interacting with the F&Is at the dealerships and observing shopping behavior's, and associate/customer experience.
• Ensure that trends of underperformance of associated dealers are formally addressed.
• Ensure customer satisfaction by delivering timely and quality services.
• Develop strong working relationships with potential clients for new business opportunities within the assigned area.
• Maintain a strong product and competitive product knowledge of the industry.
• Be able to create and maintain a structured call plan.
• Educate dealership employees on their understanding of our product and its competitive benefits.
• Manage Dealers sales, claims and loss ratios.

Non-technical skills:

• Computer literate
• Excellent time management
• Be able to work independently.
• Have a strong drive and determination to succeed.
• Ability to communicate fluently in English and Afrikaans.
• Excellent verbal and written communication skills, especially email and telephone etiquette
• Excellent relationship management skills
• Proficient conflict management skills
• Strong negotiation skills
• Strong problem-solving ability
  
• Ability to listen without interrupting.
• Ability to work independently.
• Excellent organizational and interpersonal skills
• Able to be a good brand ambassador.
• Self-starter with the ability to handle pressure.

Values:

• The Junior Dealer Consultant will be expected to operate in line with our company values:
• Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead toa strong bias toward action and strive for excellence!
• Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
• Integrity: We always do the right thing, even when nobody is watching!
• Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grow because our people grow! Our curiosity drives Innovation, and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have tough conversations.
• Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the us stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!