Revenue Management Controller

 Overview

As a Revenue Management Clerk, you need to have good credit management, your duties include conducting credit checks on new customers, resolving problems in relation to invoice payments, and reconciling complex month-end accounts.

Responsibilities

• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Reconciling complex accounts that have been escalated from the AR team.
• Monitoring debtor balances to ensure a reduction in debtors DSO.
  Liaising with customers, as well as internal personnel including the sales team.
• Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
• Follow up on overdue invoices and payments and escalate as necessary.
• Look for ways to improve debt collection processes.
• Reply promptly to client questions and concerns received by voicemail or via written communication.
• Process irreconcilable debts/prepare debt write-offs, as in the case of bankruptcy, to be written off and archived.
• Establish and maintain regular communications with clients to facilitate periodic payments.
• Develop and maintain the groups customer onboarding and data management process and systems.