Key Responsibilities

• Collect, clean, and analyse data from internal systems (CRM, claims systems, sales platforms, finance, etc.)
• Store and load collected data into a marketing database
• Load new data and perform data cleansing
• Define and implement database rules
• Manage leads and support lead flows into call centres
• Prepare data for marketing campaigns by writing SQL scripts aligned with selection criteria
• Automate lead flow processes
• Create dashboards, reports, and data models to support performance tracking and decision-making
• Support compliance and regulatory reporting (e.g., FAIS, TCF, POPIA) through data audits and extracts
• Collaborate with stakeholders (Sales, Finance, HR, IT) to convert business needs into data solutions
• Monitor data accuracy and help improve data capture processes
• Recommend data-driven strategies to improve efficiency, retention, and profitability
• Ensure data confidentiality and compliance with POPIA and internal data policies

Experience and Skills Required

• Minimum of 4 years' experience in a data analysis role, preferably within the financial services or insurance sector
• Experience with short-term insurance, motor warranties, or vehicle service plans is beneficial
• Proficiency in writing SQL scripts and rules
• Experience with process automation

Non-Technical Skills

• Strong analytical and problem-solving skills
• Creative thinker with the ability to derive insights from data
• Detail-oriented and passionate about working with data
• Eagerness to learn, explore technical boundaries, and discover new solutions
• Ability to thrive in a fast-paced environment and prioritise tasks effectively
• Capable of working independently and within a team
• Maintains a positive and proactive attitude

Qualifications

• B.Sc. / B.Comm in Information Systems or a relevant degree
• Intermediate knowledge and experience in MS SQL
• Experience with SSIS
• Background in call centre marketing is advantageous