RESPONSIBILITIES

• Design strategies and ensure that all the day-to-day services have been controlled, and that all the customer needs have been tackled successfully. 
• Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.
• Supervision and management of maintenance and all associated functions. 
• Manage workload, overtime, and overall demand on labour resource planning. 
• Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules. 
• Complete and submit service activity reports and paperwork timely, to the appropriate Group/Department. 
• Review projects and define the equipment and service scope with relevant departments. 
• Monitor costs and overall profitability of projects. 
• Work with procurement to prepare equipment POs, installation and parts lists, vendor required items and coordinate shipment and installation to site.
• Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations. 
• Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation. 
• Ensure technicians have necessary training and tools needed. 
• Foster a culture of continuous improvement, innovation, and customer focus. 
• Determine ways to value engineer systems, processes, designs, and operational outputs. 
• Prepare monthly cost reports. 
• Budgeting and cash flow planning. 
• Preventative maintenance budgets and schedules. 
• Maintain and control of service records and building compliance documentation.

REQUIREMENTS

• Minimum of 5 years of field service management or project management experience required. 
• Must have strong technical ability and knowledge. 
• Individual should be able to interact and develop relationships with internal departments, customers and management. 
• Excellent verbal and written communication skills. 
• Fluent in use of MS-Office products, especially Word and Excel.
• Previous health and safety and/or hazmat training a plus. 
• Valid driver's license. 
• Ability to work on a flexible work schedule. 
• Dynamic and passionate with a strong teamwork mentality. 
• Proven track-record of delivering successful projects against time, costs and quality targets.