Conversational Experience Architect

Overview: 

You will play a pivotal role in shaping the collaboration between humans and machines, leading the charge toward a digital-human hybrid future with Conversational AI. With their industry-leading AI solutions, we empower companies worldwide to foster deeper human connections with their customers, employees, suppliers, and partners. Your mission will be to train their Conversational AI to be a digital employee, unleashing human creativity and delivering unparalleled business value.

Responsibilities:

• Map out the conversational interaction between users, our Conversational AI, and back-end systems and APIs.
• Collaborate with high-profile clients across industries to understand business processes and customer pain points, providing guidance and recommendations.
• Facilitate and lead discovery sessions and interviews with clients to uncover insights and opportunities.
• Review client chat logs, transcripts, recordings, and research to enhance implementations.
• Develop conversational copy, crafting dialogue that humanizes Conversational AI interactions.
• Assist in training various aspects of Conversational AI to improve natural language understanding.
• Work closely with cognitive engineers to refine conversation flow and suggest process enhancements.
• Drive continual process improvement, measurement, and benchmarking, with the aim of scaling solutions across industries.
• Apply and maintain consistency in content standards and best practices.

Qualifications:

• 4-7 years of experience in user experience or digital content roles.
• Demonstrated success in delivering user flows, storyboards, or content strategy.
• Experience with new and emerging technologies such as AI, IoT, and VR.
• Proven track record of working directly with clients and senior leaders.
• Exceptional communication and presentation skills.
• Ability to manage multiple tasks and competing priorities within tight deadlines.
• Strong writing or editorial experience.