• Build and Maintain Client relationships.
• Assume full responsibility for the existing client accounts.
• Address and resolve issues/queries and report back to relevant parties.
• Constantly explore opportunities to expand and grow within the existing Client Base.
• Can engage in consultative selling and has a business solutions approach, including the ability to understand clients business needs.
• Prepare, manage presentations, proposals, and account plans.
• Meet and exceed defined and assigned sales targets.
• Effectively forecast, plan, implement and deploy projects for clients.
• Define and adhere to Prompt response time and methodologies to client queries.
• Define SLAs.
• Ensure adherence to agreed SLAs.
• Ensure Clients are at all times informed on all our clients Products and Services.
• Analyse and map the client process and equipment volume/type flow.
• Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production).
• Plan and facilitate Client education on new technologies and developments (products and services).
• Facilitate training on our clients system and scanner and new technologies/applications.
• Proactively identify issues that may influence a current client to review their affiliation.
• Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with our client.

Experience & Skills

• Matric / Grade 12.
• Relevant Qualification.
• 3-5 years experience in the Automotive / Logistics / FMCG / Courier Industry.
• Demonstrate a clear understanding of all operational activities.
• Analyse the internal and external business environment and create workable solutions to address challenges and/or opportunities that will enhance business performance.
• Arrive at appropriate, logical, and effective decisions. Understand impact of decision making on all aspects of the business.
• Express oneself in a logical, clear, and understandable manner.
• Influence attitudes and opinions of others and gain agreement to proposals, plans and ideas, skilful at negotiating.
• Set high goals and standards of work for self and others. Meticulous, precise and thorough.
• Willing to take responsibility for own actions. Resilient. Able to recover quickly from setbacks.
• Display professional behaviour and language within a working environment. Cope and act with maturity and in a balanced manner when under pressure.
• Interpret, implement, and follow up on standards, procedures, and operating systems.
• Identify and organise all the resources needed to achieve the goals and targets.
• Effective at prioritising tasks and objectives.
• Set goals that are measurable and realistic, targets that are challenging yet attainable.
• Monitor performance against objectives and targets. Set step-by step action plans for each of the goals and follow up regularly.
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