We are looking for an experienced and results-driven Regional Manager with a strong background in security operations, facilities management, and cleaning services. The ideal candidate will have a security-focused background and will oversee and manage the operational performance of multiple facilities within a designated region. This role requires a strategic thinker with operational expertise to ensure the safe, secure, and efficient running of facilities while managing teams, contractors, and resources.

Key Responsibilities:

• Regional Operations Oversight:
  • Manage the operations of multiple sites within the assigned region, ensuring that security, cleaning, and facilities management standards are met consistently.
  • Develop and implement operational strategies for all sites, ensuring alignment with company objectives, industry best practices, and compliance regulations.
• Security Management:
  • Lead and supervise all security functions across the region, ensuring that all sites are secured and comply with internal and external security standards.
  • Oversee the management of security personnel, ensuring effective training, performance management, and adherence to security protocols.
  • Implement and monitor security systems, access control, surveillance, and emergency response procedures across facilities.
• Facilities and Cleaning Services Management:
  • Oversee the daily operations of cleaning and facilities services, ensuring a clean, safe, and well-maintained environment.
  • Manage and coordinate maintenance schedules, repairs, and improvements to building infrastructure, including HVAC, electrical, plumbing, and other facilities systems.
  • Ensure the facilities are compliant with health, safety, and environmental regulations.
• Team Leadership and Management:
  • Lead, mentor, and manage a team of regional security, cleaning, and facilities staff.
  • Ensure effective recruitment, onboarding, and training of team members to maintain high service standards.
  • Conduct regular performance evaluations, providing coaching and development opportunities for the team.
• Budget and Resource Management:
  • Develop and manage the regional operations budget, ensuring efficient allocation of resources and cost-effective service delivery.
  • Negotiate contracts with suppliers and service providers, ensuring the best quality and value for services and resources.
• Client Relationship Management:
  • Build and maintain strong relationships with clients, addressing any concerns or service-related issues.
  • Ensure high levels of customer satisfaction and ensure that all services meet client expectations.
• Reporting and Compliance:
  • Monitor and report on operational performance, presenting regular reports to senior management, highlighting key performance metrics and any challenges.
  • Ensure compliance with legal, safety, and company policies, including health and safety regulations, and conduct audits as needed.
• Emergency Response and Crisis Management:
  • Develop and implement emergency response procedures and crisis management plans across all facilities.
  • Coordinate with local authorities and emergency services as required in the event of incidents or emergencies.

Skills and Qualifications:

• Experience:
  • Minimum 5 years of experience in security management, facilities management, or operations, with at least 3 years in a regional or managerial role.
  • Strong background in security operations, with a focus on managing teams, systems, and security protocols.
  • Experience in managing facilities and cleaning operations is highly desirable.
• Technical Knowledge:
  • Strong understanding of security systems (CCTV, access control, alarm systems) and the ability to manage these systems across multiple sites.
  • Knowledge of building management systems (BMS), and maintenance procedures.
• Leadership and Team Management:
  • Proven ability to lead, motivate, and manage a geographically dispersed team.
  • Strong interpersonal and communication skills with the ability to build relationships at all levels, including with clients and external contractors.
• Budget and Financial Management:
  • Experience in managing budgets and cost control to ensure operational efficiency.
  • Ability to negotiate with vendors and suppliers to achieve cost-effective solutions.
• Health and Safety Compliance:
  • In-depth knowledge of health, safety, and security regulations, and experience in implementing and enforcing these within a regional operations context.
  • Certification in security management (e.g., PSIRA or equivalent) is preferred.

Key Competencies:

• Strong decision-making and problem-solving skills
• Ability to prioritize and manage multiple sites and teams effectively
• Excellent organizational and time management skills
• Customer-focused with a commitment to high-quality service delivery
• Conflict resolution and crisis management capabilities