Head of Housekeeping

Are you a hands-on leader with an eye for detail and a passion for creating exceptional guest experiences? We are looking for an experienced Head of Housekeeping to lead our housekeeping team across a growing portfolio of short-term rental properties in Cape Town.

As our Head of Housekeeping, you'll oversee the cleanliness, presentation, and efficiency of all our properties. You'll be responsible for managing a large team, enforcing high-quality standards, and working closely with our other departments to resolve issues quickly and effectively.

This role is critical to the guest experience and we looking for someone who thrives in a fast-paced environment, leads by example, and knows how to balance performance management with motivation and support.

What you'll do:

• Manage a large team with a focus on recruitment, training, scheduling and maintaining team performance
• Maintain quality control to ensure our cleaning standards exceed our guests expectations
• Investigate and address guest complaints or property concerns related to cleanliness or presentation
• Ensure adherence to policies on attendance, performance and overall conduct
• Conduct regular performance evaluations to coach our team of Supervisors to support team growth and efficiency
• Build a positive work environment that encourages accountability, teamwork, and high morale
• Ensure all properties are consistently guest-ready, clean, stocked, and presented to the highest standard at all times
  
  

Here's our description of the ideal person for this job:

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
• Based in Cape Town
• Strong leadership abilities
• Has the ability to think out of the box and drive change
• High attention to detail and strong organisational skills
• A proactive problem solver who thrives under pressure
• Strong communication and interpersonal skills
• Familiar with mobile apps and digital tools used in field operations