To install, maintain, and repair CCTV and related security systems across client sites and company premises, ensuring high system performance, reliability, and compliance with safety and regulatory standards.

Key Responsibilities

1. Technical Delivery

• Install, configure, and commission CCTV systems (analog, IP, and hybrid) with 98% installation accuracy
• Diagnose and resolve faults during service calls, achieving a 90% first-time fix rate
• Conduct post-installation testing to ensure 99% system uptime within the first 30 days
• Install and maintain:
• DVRs/NVRs
• PTZ cameras
• Infrared and thermal cameras
• Configure and troubleshoot network components:
• IP addressing, subnetting
• Routers, switches, PoE systems
• Set up secure remote access (VPNs, port forwarding, DDNS)

2. Operational Efficiency

• Complete installations within an average of 4 hours per site (depending on complexity)
• Deliver 10–15 installations or service jobs per week
• Ensure efficient cabling, conduit installation, and cable management
• Accurately log all work completed and maintain up-to-date job records

3. Compliance & Documentation

• Submit complete and accurate job cards and reports for 100% of jobs
• Comply with:
• PSIRA regulations
• Sectoral Determination requirements
• Client-specific policies
• Maintain zero safety incidents by adhering to OHS and electrical safety standards
• Ensure proper use and maintenance of tools, vehicles, and equipment

4. Customer & Stakeholder Engagement

• Provide clear communication and professional customer service
• Explain system functionality and resolve client queries
• Collaborate with supervisors, project managers, and technical teams on escalations
• Maintain strong, professional client relationships on-site

5. Continuous Improvement

• Stay current with CCTV technologies and surveillance software
• Share knowledge within the team and support junior technicians
• Participate in training, toolbox talks, and compliance workshops

Key Performance Indicators (KPIs)

Technical Performance

• Installation Accuracy: 98%
• First-Time Fix Rate: 90%
• System Uptime (first 30 days): 99%

Efficiency & Productivity

• Average Installation Time: 4 hours per site
• Jobs Completed: 10–15 per week

Compliance & Safety

• Documentation Accuracy: 100%
• Health & Safety Incidents: 0

Qualifications & Experience

• Matric / Grade 12 (minimum)
• Relevant technical certification (e.g., PSIRA, CompTIA Network+)
• Minimum 2 years' experience in CCTV installation and maintenance
• Valid driver's license

Technical Skills & Systems Knowledge

CCTV & Surveillance

• Installation and configuration of:
• Analog systems (coaxial-based)
• IP-based systems (Hikvision, Dahua, Axis, Uniview)
• Hybrid systems
• Experience with DVRs/NVRs, PTZ, infrared, and thermal cameras

Networking & IT

• IP addressing and subnetting
• LAN/WAN setup and troubleshooting
• Router and switch configuration
• PoE systems
• Remote access setup (port forwarding, DDNS, VPNs)
• Basic network security (firewalls, VPNs)

Cabling & Infrastructure

• Installation and termination of Cat5e/Cat6 and coaxial cables
• Use of cable testers and crimping tools
• Conduit installation and structured cable management

Software & Tools

• CCTV software: iVMS-4200, SmartPSS, Milestone XProtect
• Mobile apps: Hik-Connect, Guarding Vision
• Configuration tools: SADP, ConfigTool
• Microsoft Office (Word, Excel)
• Basic document/PDF tools

Compliance & Safety

• Knowledge of PSIRA regulations
• Understanding of OHS standards
• Safe working practices (heights, confined spaces, electrical safety)

Core Competencies

• Strong technical understanding of CCTV systems
• Solid troubleshooting and problem-solving ability
• Ability to read and interpret technical diagrams
• Good communication and customer service skills
• High attention to detail and accountability
• Physically fit and able to work in demanding environments