This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you'll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are always happy.

What you'll be doing:

• Make sure our guests are happy!
  
• Welcome guests as they arrive and make sure they have the best possible check-in
  
• Represent The Company to clients and guests who contact the property
  
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
  
• Answering emails, messages and phone calls
  
• Creating bookings and taking payments
  
• Co-ordinating Concierges
  
• Problem-solving with your Team daily
  
  

Here is our description of the ideal person for this job:

• Based in Cape Town
  
• Empathetic with high emotional intelligence
  
• Excellent in verbal and written communication
  
• Acutely aware of the body language of others
  
• On-time, in the right place at the right time and ready with a smile
  
• Tech-savvy
  
• Calm under pressure
  
• Crazy proactive
  
• Detail oriented
• A Team player! You do your best to help your team.