The Accounts Receivable (AR) Clerk will be responsible for managing an allocated accounts receivable portfolio, ensuring accurate billing, collections, receipting, reconciliations, and query resolution. The successful candidate will play a key role in maintaining accurate debtor accounts, supporting cash flow management, and maintaining strong customer relationships.

Key Responsibilities

Billing Administration

• Process accurate monthly billing in line with lease agreements and contracts
• Validate billing information before processing
• Issue invoices and customer statements timeously
• Review pre-billing reports for accuracy
• Prepare and process ad-hoc invoices
• Maintain accurate customer billing records and supporting documentation

Collections and Credit Control

• Manage collections within an allocated customer and tenant portfolio
• Conduct daily, weekly, and monthly payment follow-ups
• Maintain positive tenant and customer relationships
• Monitor payment arrangements and ensure follow-through
• Escalate overdue or high-risk accounts when necessary
• Support effective debt collection and arrears management processes

Receipting and Allocations

• Allocate customer payments accurately and timeously
• Investigate and resolve unallocated receipts
• Correct misallocations promptly
• Ensure all reversals and refunds are properly authorised
• Maintain accurate receipting records for audit purposes

Query Resolution

• Resolve billing, allocation, and receipting queries efficiently
• Maintain query logs and meet SLA turnaround times
• Liaise with internal departments to resolve customer issues
• Deliver excellent customer service and professional communication

Accounts Receivable Reconciliations

• Perform AR reconciliations and investigate discrepancies
• Ensure accurate age analysis reporting
• Identify and clear reconciling items promptly
• Assist with month-end close processes and reporting requirements

Cashbook Responsibilities

• Perform allocated cashbook processing and reconciliations
• Ensure accurate bank-to-ledger reconciliations
• Investigate and resolve reconciling items within deadlines
• Prevent duplicate or incorrect entries

Minimum Requirements

• Matric (Grade 12) essential
• Relevant Finance or Accounting qualification advantageous
• Minimum 2–3 years' experience in an Accounts Receivable or Debtors Clerk role
• Proven Sage Accounts Receivable experience including:
  • invoicing
  • allocations
  • statements
  • age analysis
  • customer account maintenance
• Strong debt collection and credit control experience
• Property industry experience advantageous
• MDA property management system experience preferred
• Intermediate Excel skills including VLOOKUP/XLOOKUP, Pivot Tables, and reconciliations
• Strong attention to detail and accuracy

Key Competencies

• Strong communication and relationship-building skills
• Excellent organisational and time management abilities
• Ability to work under pressure and meet deadlines
• High level of accuracy and accountability
• Problem-solving and query resolution skills
• Professional client and tenant engagement

Additional Requirements

• Reliable transport
• Must be willing to be based in Gqeberha (Port Elizabeth)
• Psychometric assessments may form part of the recruitment process