The purpose of the sales agent is to act as a professional brand ambassador in order to grow market share through the sale of life products. A successful candidate achieves this goal through educating customers on the benefits of the product, providing excellent customer service, and exceeding sales targets.

Key Responsibilities

• Maximise policy sales and monthly written premium in a compliant and customer-centric manner
• Be responsive, courteous and professional when dealing with supporting lead providers and customers
• Execute the sales process with skill, knowledge, diligence and integrity
• Optimise each lead by selling additional products where available
• Use appropriate interpersonal and communication methods to gain acceptance from potential customers
• Accurately identify customer needs by asking effective questions and listening attentively
• Match benefits accordingly and demonstrate how a product satisfies customer needs
• Understand objections and overcome them with an appropriate response
• Strive to become an expert in your field through observation and collaboration
• Continuously improve skills through practising areas identified for improvement
• Share ideas and insights with the team to continuously improve sales effectiveness
• Be self-motivated, maximise productivity, and manage time effectively when working from home

Qualifications

• Matric / Grade 12
• RE5
• Must meet regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

Experience and Skills Required

• 3 years call centre sales experience
• 1 year outbound call centre sales experience
• 2 years Life Insurance experience
• Fluency in English is essential plus one other official language