Job Description:
Job Description:
- Respond promptly to customer inquiries via email, live chat, phone, and social media channels.
- Handle and resolve customer complaints in a professional and timely manner, escalating issues when necessary.
- Assist customers with order placement, payment issues, product questions, and delivery tracking.
- Manage returns, refunds, and exchange requests in accordance with company policies.
- Provide accurate and comprehensive information to customers about product promotions, and services.
- Collaborate with internal teams (e.g., logistics, warehouse, and marketing) to resolve customer issues.
- Update and maintain customer records and interactions in the CRM system.
- Identify and report recurring customer issues and suggest process improvements.
- Help customers navigate the e-commerce platform and provide assistance with account management, password resets, etc.
- Ensure that customer satisfaction goals are met and maintain a positive brand image.
Job Requirments:
- Previous experience (1-2 years) in customer service, preferably in e-commerce or retail.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and ability to manage difficult situations calmly.
- Proficient in using customer service software, CRM systems, and e-commerce platforms.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with order processing systems and e-commerce logistics is a plus.
- Detail-oriented with strong organizational skills and commitment to providing high-quality customer service.
- Commitment to working efficiently and accurately.
- Ability to work independently and as part of a team.
- Flexible attitude and ability to cope with changing priorities.
- Ability to work under pressure and meet tight deadlines.