Job Description:
Key Responsibilities:
- Serve as the primary point of contact for customers post-sale, ensuring their satisfaction and success.
- Develop and maintain strong relationships with customers, understanding their needs and objectives.
- Provide onboarding and training to new customers, ensuring they are set up for success.
- Monitor customer usage and proactively address any issues or concerns.
- Conduct regular check-ins with customers to review progress and provide recommendations.
- Collaborate with the sales and product teams to relay customer feedback and improve the product offering.
- Identify upsell and cross-sell opportunities to maximize customer value.
- Manage customer renewals and minimize churn by delivering exceptional service.
- Maintain accurate records of customer interactions and activities in the CRM system.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 2-4 years of experience in sales, account management, or a related role.
- Strong communication and interpersonal skills.
- English Level is Fluent.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
- Experience working in a remote environment.
- Proficiency in using CRM software and customer support tools.
- Problem-solving mindset and a proactive approach to customer service.
- Ability to work independently and as part of a team