Job Description:
*Key Responsibilities*:
1. *Customer Interaction*:
- Handle inbound and outbound calls in a timely and professional manner.
- Respond to customer inquiries regarding products, services, billing, or technical issues.
- Provide accurate information and resolve customer complaints effectively.
2. *Problem Resolution*:
- Identify and troubleshoot customer issues, escalating complex cases to the appropriate department when necessary.
- Follow up with customers to ensure their issues are resolved satisfactorily.
3. *Data Entry and Documentation*:
- Accurately log customer interactions, transactions, and feedback in the company's CRM system.
- Maintain detailed records of customer inquiries, complaints, and resolutions.
4. *Product/Service Knowledge*:
- Stay updated on company products, services, and policies to provide accurate information to customers.
- Educate customers on new features, promotions, or updates.
Qualifications*:
- *Experience*: Previous experience in a call center or customer service role is preferred but not required.
-Fresh grads are welcome to apply and undergraduates as well.
- *Skills*
- English level C1 is a must.
-Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computers, CRM software, and call center systems
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-focused attitude.