Job Description:
Position Name (Title) : Ecommerce Scrum Master Senior Specialist
Division : Operations
Reporting to : Ecommerce Delivery Leader
Department : Omnichannel
No. of Direct Subordinates : 0
Grade : SIS - SSP.6
Position Reporting Lines
Main Job Purpose
Reponsible for Facilitating and support the effective implementation of the Scrum framework in Agile development teams. Foster collaboration, communication, and self-organization within the team, and removing impediments that hinder progress. Ensures that the team follows Scrum practices, ceremonies, and principles, and helps them deliver high-quality increments of work. Protect the team from external disruptions, promote continuous improvement, and facilitate transparency and visibility into project progress. Coach and guide the team to enhance their Agile practices, leading to increased productivity, enhanced teamwork, and successful delivery of valuable products.
Accountabilities
- Facilitate and ensure the effective implementation of the Scrum framework within the ecommerce development team, including organizing and leading Scrum ceremonies, such as Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives.
- Foster collaboration, communication, and self-organization with ecommerce development team to optimize team productivity and efficiency.
- Identify and address any impediments or roadblocks that hinder the ecommerce team's progress and work with stakeholders to resolve them promptly.
- Encourage continuous improvement by identifying opportunities to enhance the ecommerce team's Agile practices, efficiency, and effectiveness.
- Collaborate with the Product Owner and stakeholders to ensure the ecommerce team's backlog is well-defined, prioritized, and ready for development.
- Monitor and track key metrics related to the ecommerce team's performance and progress toward Sprint and project goals.
- Facilitate collaboration and alignment between the ecommerce team and stakeholders, ensuring that the team understands and delivers on business objectives.
- Coach and mentor team members on Agile principles, Scrum practices, and continuous improvement, promoting a culture of learning and growth within the ecommerce team.
- Identify and manage risks that may impact the successful delivery of ecommerce projects, working with the team and stakeholders to develop mitigation strategies.
- Assist the ecommerce team in using Agile tools effectively, such as project management software, task boards, and collaboration platforms.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Position Relationship with Other Parties
Internal Relationships
- IT
- Operations Excellence
External Relationships
- Development agencies
- Application maintenance agencies
- Payment Service Providers (PSP)
- Hosting providers
- Others
Work Environment
- Indoors : 100%
- Outdoors : 0%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM 6:00 PM (1 hour break)
Level of Authority: Execute Assigned Duties
Financial Control: No Budget Control
Annual Amount: No Budget Control
Hiring Authority & Promotion
Coach New Employees
Does Not Supervise Employees
Does not Participate in the Promotion Cycle
Conduct Technical Interview
Competencies
Lead with Purpose
I lead with purpose when I'm brave to challenge the status quo and turn ideas into actions that matter to my GUESTS
Collaborate for Success
I collaborate for success when I reach out and partner with others for the benefit of my GUESTS
Deliver with Credibility
I deliver with credibility when I am trusted by my GUESTS to fulfill OUR purpose
Treat with Care
I treat with care when I partner with my GUESTS to understand their needs and strive to create a memorable experience for them
Pursue with Excellence
I pursue with excellence when I display mastery and discipline to deliver the best-in-class outcomes that make a difference to my GUESTS
Job Requirements
- Bachelor's degree in Computer Science, Information Systems or related field
Education
- Significant experience ( 1 - 3 years) working with Agile methodologies, particularly Scrum, and a deep understanding of Agile principles and values.
- Proficiency in the Scrum framework, including knowledge of Scrum roles, ceremonies, and artifacts, and the ability to effectively apply them in real-world projects.
- Ability to handle conflicts and challenges constructively, promoting a positive team environment and resolving impediments to progress.
- Experience in building responsive websites that work seamlessly across various devices and screen sizes is crucial.
- Eagerness to promote a culture of continuous improvement, seeking opportunities to enhance team performance, processes, and outcomes.
- Familiarity with Agile project management tools like JIRA, Trello, or Azure DevOps to facilitate Agile practices, track progress, and manage the backlog.
- Ability to identify and manage risks that may affect project delivery and work collaboratively with teams and stakeholders to develop mitigation strategies.
Experience
- Experience with eCommerce platforms.