Job Description:
- All LAT Data is confidential.
- LAT staff is to:
- Perform other duties as requested by immediate Superior within the scope of his/her function.
- Abide by and implement Quality Management System (Policies, Processes, Procedures, Work Instructions and in particular Service Level Agreements with LAT customers).
- Follow Health & Safety Policies and Procedures.
- Respect colleagues, co-workers, superiors, and individuals, and present a positive image of LAT within the community.
- Contribute effectively and pro-actively to the continuous improvement of LAT through suggestions, teamwork, and involvement.
- Abide by legal and regulatory requirements.
- Perform the required services in a customer oriented and cost-effective manner.
- Perform other duties as requested by immediate Superior within the scope of his/her function.
- Abide by and implement Quality Management System (Policies, Processes, Procedures, Work Instructions and in particular Service Level Agreements with LAT customers).
- Follow Health & Safety Policies and Procedures.
- Respect colleagues, co-workers, superiors, and individuals, and present a positive image of LAT within the community.
- Contribute effectively and pro-actively to the continuous improvement of LAT through suggestions, teamwork, and involvement.
- Abide by legal and regulatory requirements.
- Perform the required services in a customer oriented and cost-effective manner.
Reporting Line
- Reports To (Administrative):
Lounge Supervisor
- Reports To (Operational):
Lounge Manager
Scope of Work
The waiter/ Waitress applies all companys processes and steps of service that will guarantee an exceptional experience for customers.
Duties, Responsibilities & Authorities
Duties & Responsibilities:
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate
- Communicate any details to the team.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Arrange table settings and maintain a tidy area.
- Carry dirty plates, glasses, and silverware to kitchen for cleaning.
- Meet with F&B supervisor to review daily specials, changes on the menu and service specifications for reservations.
- Receive beverages according to standards, and ensure proper inventory.
- Follow all relevant health department regulations.
- Provide excellent customer service to guests.
- Any other duties associated with the job.
Dynamics
- Within the Division:
- Hospitality Department
- With other Sections/Departments:
Qualifications
- Education & Experience (No. of years):
High school diploma, technical school, college degree or ongoing studies.
Hospitality degree is a plus.
At least one-year experience in the similar position.
- Fluent in Arabic, English and French.
- Self-motivated and willing to go above and beyond the duties to exceed Customer expectations.
- Ability to anticipate the needs of guests, working proactively to be one step ahead.
- Excellent communication skills, both written and verbal (English, Arabic and French are a must, additional languages desirable).
- Commitment to continuous improvement.
Knowledge, Skills, Abilities Required (Languages, Computer literacy, etc)
Self-motivated and able to work independently.
- Experience in providing high end quality in customer service and product to prestigious client(s)
- Computer literate (Office Word, Excel).
- A good understanding of all regulatory and recommended procedures that relate to the airport environment.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays).
- Ability to follow processes and procedures and apply flexible approach when required.
- Ability to stand on their feet for long periods of time and willing to take on extra shifts if requested by management.
- Maintaining a high level of discipline regarding grooming and attendance.
- Understanding of food quality and presentation.
Other Characteristics (Working Conditions, Physical efforts, Tools, Special attire, etc)
- Full-time with rotating shifts
- On call duties are required as lounge operates 24/7.