Social Media Moderator and Content Creation


Job Description:

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Regularly feedback insights gained from community moderation into the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues

Working Place:

El-Nozha, Cairo Governorate, Egypt