Job Description:
Teleseller
- About the job
- We are looking for an energetic and results-oriented Telesales Specialist, who will play a key role in increasing our profitability and sales revenue through delivering a luxury sales experience.
- You will be a driven and consultative salesperson with excellent communication skills, strong teamwork and a passion for sports, fitness and wellness.
- You will act in a crucial role in selling Technogym products and services, providing a premium customer experience, understanding the customers needs and offering the best solution for their desires.
- In this role you will handle all the requests from new and/or existing customer and you will follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).
- Responsibilities
- Guarantee the achievement of quarterly inside sales targets.
- Fulfill lead generation activity aimed to increase the customer base
- Manage inbound calls (customers can be B2B and B2C) delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction
- Manage outbound calls to generate new business opportunities
- Support our sales force on the field scheduling visits
- Manage and nurture the CRM Database to ensure information is accurate and up to date
- Collect and share adequate market feedback with relevant departments
- Oversee the process from order to installation checking the customer satisfaction and upselling additional products or services where applicable
- Requirements
- 2-3 years experience in telesales or another sales/customer service role
- Bachelor degree ideally with business development experience
- Excellent (phone) sales techniques and communication, interpersonal skills
- Cool-tempered and able to handle rejection
- Teamwork in sales-oriented environments
- Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
- Long term customer relationship approach
- Ability to identify process improvements
- Fluent in English
- CRM management knowledge of Salesforce.com is desirable
- Interest and passion for technology evolution and innovation
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile