Job Description:
Job Objective: -
To manage and organize flight ticket reservation and distribution operations to ensure the delivery of high-quality services and achieve the company's goals in terms of operational efficiency.
Key Responsibilities/Duties: -
- Manage the flight ticket reservation team and coordinate with them to ensure quick and efficient service.
- Monitor ticket reservation, issuance processes, and ensure their accuracy and correctness.
- Communicate with airlines and travel agencies to ensure the availability of suitable offers and prices.
- Handle customer inquiries and resolve issues related to bookings and tickets.
- Update databases and reservation systems to ensure data accuracy and availability of current information.
- Comply with company policies and relevant government regulations concerning ticket reservations and travel arrangements.
- Prepare periodic reports on reservations and bookings.
Job Requirements
- Bachelor's degree in Business Administration, Tourism, or a related field.
- At least 5 years of experience in flight ticket reservations or customer service management.
- Strong organizational skills and the ability to manage a team.
- Good knowledge of reservation systems such as Sabre, Amadeus, or Galileo.
- Excellent communication skills in both Arabic and English.
- Ability to work under pressure and resolve issues quickly and effectively.
- Attention to detail and high accuracy in work.
Key Competencies
- Customer Service Skills
- Strong Communication Skills
- Knowledge of Airline & Reservation Systems
- Attention to Detail
- Problem-Solving Abilities
- Organizational and Time Management Skills
- Sales and Upselling Skills
- Knowledge of Travel Regulations and Policies
- Multitasking Ability
- Team Collaboration Skills