Technical Support Engineer


Job Description:

Job Description




* Co-ordinate the daily, weekly, and monthly maintenance plans in co-operation with maintenance manager.

* Notify the maintenance engineers and technicans by the daily maintenance plans and it's procedures.

* Follow up with customers to schedual visists.

* Negotiate customers in visit's cost, spare parts, and maintenance contracts.

* Follow up with maintenance team during the outdoor visists.

* Measure the customer satsfaction after maintenance visits.

* Analyze the daily maintenance reports and extract observations to prepare a full daily report.

* Follow up the maintenance contracts and renewals.

* Prepare the the financial offer of spare parts and get the customer's approval.

* Follow up with warehouse and foreign purchases to enosure the availability of spare parts.

Qualifications

* BSc degree in mechanical, or mechatronics engineering.
* Experience in the same role for at least 1 year.
* Strong communication, presentation, and negotiation skills.
* Strong analytical mindset.
* Attention to details.
* Ability to work under pressure.
* Excellent command of English language.
* Obour city residents, or nearby places.