Key Responsibilities

• Provide first-line support for all Connecteam-related technical issues.
• Manage user accounts, permissions, and settings in Connecteam.
• Train supervisors, team leaders, and staff on how to use Connecteam features (scheduling, tasks, chats, etc.).
• Develop and update user guides and training materials.
•  correct staff members based on location and availability.

Requirements

• Proven experience in technical support or IT helpdesk roles.
• Familiarity with Connecteam or similar workforce management platforms is a strong advantage.
• Experience with basic website CMS management and troubleshooting.
• Strong communication and training skills.