Job Description:
Electronic Collection Officer
Responsibilities:
- Follow up with customers to collect overdue payments in line with signed rental agreements.s
- Accurately record all collection activities in the accounting system and update client account balances.
- Monitor open contract invoices and proactively remind customers of upcoming payments before their due dates.
- Conduct customer visits, when required, to collect outstanding payments due to the company.
- Prepare and submit regular collection status reports to the Finance Department.
- Collaborate with the rental and customer service teams to resolve financial or contractual issues impacting collections.
- Manage late-paying customers with professionalism and suggest appropriate solutions, such as payment rescheduling or conditional discounts.
- Refer cases of payment default or refusal to the Legal Department as required.
- Ensure the confidentiality of customer data and financial records.
- Adhere to company policies regarding the management of cash and electronic payments.
Qualifications:
- Bachelors degree minimum Accounting or Business Administration.
- At least a year of experience in collections or customer service preferably in the rental or services sector, and preferably with prior work experience in the KSA.
- Excellent communication and persuasion skills.
- Basic knowledge of accounting and invoicing.
- Ability to work under pressure and travel when needed.
- Strong ability to maintain and organize documents.
- Courtesy and professionalism in dealing with customers.
- Proficiency in using collection systems or Excel.