Job Description:
Develop and maintain strong relationships with key clients to understand their needs and business objectives.
Act as the main focal point between clients and internal teams including sales, product development, and customer support.
Manage the onboarding process for new clients, ensuring a smooth transition and implementation of the product.
Monitor client usage and performance metrics, facilitating discussions to optimize product utilization and address any concerns.
Identify opportunities for upselling and cross-selling additional features or services based on client needs.
Prepare and deliver regular business reviews to clients, demonstrating value delivered and outlining future growth opportunities.
Collaborate with the product team to relay customer feedback and help drive product enhancements.
Stay informed about industry trends and competitor offerings to effectively communicate product value to clients.