Job Description:
Main Duties/ Responsibilities:
Proactively investigate technical solutions needed to address customer requirements, assess
customers met and unmet needs, and recommend solutions that optimize value for both the customer
and The Company.
Continuously interact with all necessary solution stakeholders, especially C-level customer contacts
to obtain their input and adapt solutions, as necessary, ensuring appropriate support from them.
Drive the translation of customer needs and technical requirements to appropriate solutions by
liaising with customers to understand, anticipate, and meet their specific needs.
Manage the relationship between the technical team, sales, and sales support to align company
resources and third-party solutions with customers' business requirements.
Work with Sales to meet assigned targets for revenue growth and profitability in The Company
product lines, market areas, channels, and teams.
Provide coaching and professional development to team members to enhance their product
knowledge, technical acumen and technical sales skills.
Perform price benchmarks and cost estimation and modeling of various technologies for
consideration.
Obtain relevant marketing intelligence for products and solutions in an ethical manner and in order
to improve and enhance user experience.
Develop in-depth knowledge of leading-edge broadband products and services and of the technical
analysis of competitive strengths and weaknesses.
Build strategic alliances with Technology vendors and Developers.
Support Product Marketing in analyzing the product portfolio and market intelligence to determine
enhancements and new product opportunitie,s and formulate customer stickiness and retention
strategies.
Represent the company's products and services to customers and at field events such as conferences,
seminars, etc.
Coordinate responses to bids from the functional and technical perspectives, ensuring responses to
RFIs/RFPs are of high quality.