Receptionist

Job Title: Receptionist

Location: Cairo, Egypt

Job Summary: We are seeking a professional and friendly Receptionist to join our team. As the first point of contact for visitors and clients, you will play a key role in delivering exceptional customer service while supporting the offices administrative needs. The Receptionist will also be responsible for daily and monthly reporting tasks, ensuring smooth operations and efficient communication across departments.

Key Responsibilities:

Front Desk Management:

-Greet and welcome visitors, clients, and employees in a professional and courteous manner.

-Direct visitors to the appropriate department or individual.

-Ensure the reception area is clean, organized, and presentable at all times.

Phone & Communication:

-Answer, screen, and direct incoming phone calls, take messages, and relay information to the appropriate team members.

-Maintain clear and professional communication both internally and externally.

Daily Reporting:

• Visitor Log: Maintain an accurate daily log of all visitors, clients, and deliveries.

• Phone Log: Track and report on phone call volume, including missed calls and follow-ups.

• Incoming Mail: Record and distribute incoming mail/packages, ensuring timely delivery to staff.

• Operational Updates: Provide daily updates to the Office Manager or relevant department on the status of office tasks (e.g., supply levels, cleaning needs, equipment issues).

• Incident Reporting: Report any office-related incidents or emergencies (e.g., safety hazards, maintenance issues) to the appropriate team.

Monthly Reporting:

Office Supplies Report: Track office supply usage and prepare a monthly inventory report, noting items that need to be reordered.

• Performance Metrics: Report on overall reception efficiency, such as response times to phone

calls and visitor check-ins.

• Maintenance Report: Document any ongoing or completed maintenance requests for the

office.

• CCTV Report: Track and report the status of CCTV systems.

Level 3 Areas Report: Monitor and report on access to restricted or sensitive areas.

Access Issuance:

-Issue office access cards for employees and visitors.

-Manage gate pass access for clients and visitors.

Mail and Deliveries:

Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.

Manage outgoing mail and courier services as needed.

Emergency and Safety Response:

Serve as the first point of contact in emergency situations, providing assistance and directing staff and visitors to safety as necessary.

Qualifications:

Bachelor's degree.
Proven 4 - 5 years of experience as a receptionist, front office representative, or in a customer service role.
Experience in hospitality industry is a must.
Strong organizational skills and attention to detail.
Excellent phone etiquette and communication skills (both written and verbal).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software.
Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
Friendly and approachable demeanor with a strong customer service

Working Conditions:

Full-time position, Sunday to Thursday, 9:00 AM - 6:00 PM.

Occasional overtime may be required