Job Description

Reporting to the Product Manager, this role holder is responsible for
providing specialized support and expertise for specific products
within a company's portfolio. He/she focus on understanding product
features, market trends, and customer needs, collaborating with
various teams to ensure successful product launches, ongoing
support, and continuous improvement. This includes gathering and
analyzing data in support of business cases, proposed projects,
systems requirements and preparing of business presentation slides.
Actively seeking out new and innovative ways to serve the needs of
the Banks customers. Interpret the findings to provide valuable
insights and recommendations to businesses for informed decision-
making and to identify market trends and opportunities through the
utilization of a broad range of market analysis, quantitative research,
business model innovation, usability testing, focus group, and
customer experience strategy.

• Develop a comprehensive understanding of the assigned product(s),
  including its features, capabilities, and value proposition. 
• Conduct market research to identify trends, competitive landscape, and customer needs related to the product(s).
• Assist the Product Manager in developing product strategies,
  roadmaps, and go-to-market plans.
• Create and maintain product documentation, including user guides,
  manuals, and FAQs.
• Provide training to internal teams, including sales, support, and
  marketing, on product features, benefits, and positioning.
• Serve as a point of contact for product(s), providing technical assistance and troubleshooting when necessary.
• Gather feedback from customers, sales teams, and other stakeholders to identify areas for product improvement.
• Work closely with cross-functional teams, including IT, support
  team, marketing, and Call Center, to ensure alignment and successful
  product execution.
• Assist in testing new features, enhancements, and bug fixes to
  ensure product quality and stability.
• Monitor product performance metrics, such as adoption rates,
  customer satisfaction, and revenue growth, and provide insights to
  the Product Manager.
• Availability to work outside of standard work hours when needed

Job Requirements

• Degree in Finance, Accounting, Statistics, Marketing or related field
  3+ years of working experience in banking industry
• Strong verbal and written communication skills
• Self-motivated with strong analytical skills and a deep understanding
  of market dynamics.
• Highly organized and detail oriented, with the ability to work on multiple projects/tasks at one time meet established deadlines
  Advanced user of MS office technologies: Excel, Word, PowerPoint,
  etc.

Who We Are

Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
• A dynamic and challenging work environment in the banking sector.
• Commitment to your personal and professional development.
• A diverse and international team fostering inclusion.
• Engaging in company and team events.
• Immediate responsibility and impact in a fast-evolving global bank.
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.