Understanding of customer satisfaction with service centric minded. Delivering a high level of customer service with an online solution. The main duty of CCSD Assistant will be responsible for protecting customer data and updating as per request. Handling customer KYC & CIF updates related in different channels such as Internet website / outbound calls, email and various systems as per daily productivity target and guidelines.

• Handle KYC/ CIF update request, branch queries, requests and complaints via any channel (Email / Web based interactions in addition to Phone Calls)
• Answer all tickets according to standard operating procedures and following process scripts.
• Follow up and resolve Branch visited customer complaints regarding KYC/CIF update request.
• Provide branch requests with accurate product and service information and proper call handling soft skills.
• Up to date learning and research requiring information using available resources provided Identify, highlight and escalate priority issues and VOCs to Superior.
• Escalate or route calls to appropriate superior when necessary.
• Able to hit the daily productivity target basis on duty assigned per channel.
• Effective knowledge and usage of systems used in resolving branches requests or complaints.
• Work with a positive mind set, respect and teamwork.
• Flexible to work on-shift assignments if required.