To monitor critical IT object of technology and make sure banking services are operational.Also Design and develop monitoring system that need by operation.Make sure that Level1 technology support is effective and solve the issue within defined OLA, Define and improve the incident process flow in technology.

Description

• Leadership and Management: Lead and mentor the IT monitoring and support team, fostering a culture of excellence and continuous improvement. Develop and implement policies, procedures, and best practices for system monitoring and support services.
• System Monitoring: Oversee the deployment and maintenance of monitoring tools to track the performance of networks, servers, and applications. Ensure real-time monitoring and quick detection of anomalies or system failures.
• Incident and Problem Management: Establish and manage incident response protocols to minimize system downtime. Coordinate with cross-functional teams to resolve issues promptly and prevent recurrence.
• Support Services: Ensure the delivery of high-quality technical support to internal users and clients. Monitor support ticket systems to track and improve response times and resolution rates.
• Compliance and Security: Ensure all monitoring and support activities comply with regulatory standards and internal policies. Collaborate with the cybersecurity team to safeguard systems against threats.
• Vendor Management: (Related to Monitoring Services) Manage relationships with external service providers and technology vendors.Evaluate and select new tools or services that enhance monitoring and support capabilities.
• Team Development & Training: Mentor and guide the IT monitoring and support team, fostering a culture of continuous learning and improvement. Provide training on new tools, processes, and technologies to enhance team effectiveness.
• Budgeting and Planning: Prepare and manage the budget for the monitoring and support functions. Participate in strategic planning to align IT initiatives with business goals.
• Reporting: Review reports on system performance, incidents, and support metrics for senior management. Develop key performance indicators (KPIs) to measure the effectiveness of monitoring and support operations.
  

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field; a masters degree is preferred.
• ITIL Foundation level certified .
• 7+ years of experience in IT monitoring, operations, or support with at least 3 years in a leadership role.Software development experience will be bonus
• Strong understanding of IT infrastructure, including networking, servers, cloud environments, and databases.
• Experience in incident management, monitoring tools (e.g., Nagios, Zabbix)
• Familiarity with banking IT systems and regulations is highly desirable.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and make critical decisions in a fast-paced environment.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
  
• A dynamic and challenging work environment in the banking sector.
  
• Commitment to your personal and professional development.
  
• A diverse and international team fostering inclusion.
  
• Engaging in company and team events.
  
• Immediate responsibility and impact in a fast-evolving global bank.
  
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.