JD of Product Support

• Provide technical and functional support for KBZ Payroll solutions esp; in UAT testings Assist in troubleshooting payroll-related issues and coordinate with IT or relevant cross functional teams to resolve them.
• Conduct training sessions for internal teams on payroll system functionalities.
• Collaborate with the product development team to enhance payroll solutions based on customer feedback.
• Maintain documentation for payroll products, including FAQs, user manuals, and training materials.
• Ensure compliance with banking regulations and payroll policies when supporting clients.

JS of Product Support

• Bachelors degree in IT, or a related field.
• Experience in product support, payroll systems, or banking technology.
• Strong problem-solving skills and ability to handle technical queries.
• Familiarity with banking and payroll software solutions.
• Excellent communication skills and ability to train non-technical users.
• Willing to work overtime, when needed, to complete the jobs in time and for good results

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
• A dynamic and challenging work environment in the banking sector.
• Commitment to your personal and professional development.
• A diverse and international team fostering inclusion.
• Engaging in company and team events.
• Immediate responsibility and impact in a fast-evolving global bank.
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.