Job Description

A business support specialist perform day to day Business support operations to help keep the business running smoothly. You may also build and maintain relationships with clients, partners, and customers.

• Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information.
• Maintain daily BAU operation of the business (reconciliation, settlement, issues & dispute resolution, etc)
• Ensure all the customer issues are resolved on time
• Resolving customer complaints in person or via phone and mail
• Prepare Operation SOP & User manuals documentations

Job Requirement

• Bachelor's Degree in Business Administration, or related
• Minimum 1-2 years experience in Customer service or Consumer operation
• Excellent Analytical thinking, proactive and creative Strong Teamwork & excellent interpersonal skills
• Effective negotiation, excellent communication and presentation skills
• Strong knowledge of Excel, PowerPoint and call center tools
• Good command in English for both verbal and written
• Being able to stay OT when it is required
• Knowledge of banking, finance and project management

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
  
• A dynamic and challenging work environment in the banking sector.
  
• Commitment to your personal and professional development.
  
• A diverse and international team fostering inclusion.
  
• Engaging in company and team events.
  
• Immediate responsibility and impact in a fast-evolving global bank.
  
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.